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Xyalent Support

We're here to help you with anything you need.

Email Us

info@talentwalkmedia.com

Response Time

1–5 business days

Common Topics

Account & Verification

  • •I can't log in or reset my password
  • •My identity verification (Stripe Identity) was rejected
  • •I need to update my email, phone number, or profile information
  • •My account was suspended or I can't access certain features

Payments & Earnings

  • •I haven't received my payout or deposit
  • •How do I set up or update my Stripe Connect payout method?
  • •I see a charge or transaction I don't recognize
  • •How do I view my earnings, receipts, or 1099 tax documents?

Shifts, Bookings & Bids

  • •I booked a shift but can't see the details or script
  • •My bid wasn't accepted or I need to cancel a booking
  • •I'm having trouble posting or managing a shift (employers)
  • •A shift was cancelled — what happens to my booking?

Cameraman Portal & Footage

  • •I can't upload my footage or the file is too large
  • •My footage upload was rejected or flagged
  • •When do I get paid after uploading footage?
  • •I need to sign or re-sign the content ownership agreement

Messages & Safety

  • •I'm being harassed or receiving inappropriate messages
  • •I want to block or report another user
  • •I suspect a scam or off-platform payment request
  • •I need to delete my account and all associated data

Still need help?

Contact our support team directly and we'll get back to you as soon as possible.

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